As características e o comportamento dos consumidores de livros electrónicos
Q mercado grego como um estudo de caso
Resumo
Na indústria editorial, a inovação tecnológica poderia jogar um rol fundamental na entrega de conteúdos. As novas tecnologias introduzem desafios inovadores e obrigam a reformular o negócio das editoriais e seus planos de desenvolvimento, distribuição e marketing. Embora o modelo atual de edição de livros não corra nenhum risco, já que a base do modelo económico da indústria continua sendo essencialmente a mesma, a publicidade e o marketing têm mudado, ao ter-se modificado o ambiente competitivo e ampliado os processos de produção e distribuição. As indústrias editoriais devem adoptar os avanços tecnológicos. Caso não consigam se adaptar, em um ambiente tão implacável, demandante e competitivo, vão fracassar. Apesar da apertura dos mercados em linha, nas editoriais existe uma preocupação pela substituição da leitura tradicional pela leitura na tela e, surge a dúvida de se a reação do publico seria positiva. Entretanto, a pesquisa apresenta a demanda de livros eletrônicos. Através de uma análise conjunto, destaca o debate teórico em torno ao comportamento dos consumidores e leitores de produtos electrónicos, e oferece sugestões práticas para as editoriais responder estrategicamente ante o novo ambiente digital.
Downloads
Referências
Agarwal, S. & Teas, R. K. (2001). Perceived value: mediating role of perceived risk. Journal of Marketing Theory and Practice, 9 (4), p. 1-14.
Albarran, A. (2010). The transformation of the media and communication industries. Pamplona: Ediciones Universidad de Navarra. (Media markets monographs; 11).
Andrews, L.; Kiel, G.; Drennan, J.; Boyle, M. V. & Weerawardena, J. (2007). Gendered perceptions of experiential value in using web-based retail channels. European Journal of Marketing, 41 (5/6), p. 640-658.
Antioco, M. & Kleijnen, M. (2010). Consumer adoption of technological innovations: Effects of psychological and functional barriers in a lack of content versus a presence of content situation. European Journal of Marketing, 44 (11/12), p. 1700-1724.
Bolton, R. N. & Drew, J. H. (1991). A multistage model of customer’s assessments of service quality and value. Journal of Consumer Research, 36, p. 171-186.
Brown, M.; Pope, N. & Voges, K. (2003). Buying or browsing? An exploration of shopping orientations and online purchase intention. European Journal of Marketing, 37 (11/12), p. 1666-1684.
Brown, S. & Patterson, A. (2000). Imaging marketing: art, aesthetics and the avant- garde. London: Routledge.
Burke, R. R. (1998). Real shopping in a virtual store. In: Bradley, S. P. & Nolan, R. L. (eds.). Sense and respond: capturing the value in the network era. Boston: Harvard Business School.
Bustamante, E. (2004). Cultural industries in the digital age: some provisional conclusions. Media, Culture & Society, 26 (6), p. 803-820.
Chan-Olmsted, S. M. (2004). Introduction: Traditional media and the internet: the search for viable business models. International Journal on Media Management, 6 (1-2), p. 2-3.
Dizard, W. (1985). The coming information age. New York: Longman.
Darley, W. M. & Smith, R. E. (1995). Gender differences in information processing strategies: an empirical test of the selectivity model in advertising response. Journal of Advertising, 24 (1), p. 41-56.
Dennis, C.; Merrilees, B.; Jayawardhena, C. & Wright, L. T. (2007). E-consumer behaviour. European Journal of Marketing, 43 (9-10), p. 1121-1139. Fowler, F. J. (2002). Survey research methods. 3rd ed. Thousand Oaks, CA: Sage.
Grant, R.; Clarke, R. J. & Kyriazis, E. (2013). Modelling real-time online information needs: a new research approach for complex consumer behaviour. Journal of Marketing Management, 29 (7-8), p. 950-972.
Jiang, P. & Rosenbloom, B. (2005). Customer intention to return online: price perception, attribute-level performance, and satisfaction unfolding over time. European Journal of Marketing, 39 (1-2), p. 150-174.
Klerck, D. & Sweeny, J. C. (2007). The effect of knowledge types on consumer perceived-risk and adoption of genetically modified foods. Psychology and Marketing, 24 (2), p. 171-193.
Goode, M. H. & Harris, L. C. (2007). Online behavioural intentions: an empirical investigation of antecedents and moderators. European Journal of Marketing, 41 (5-6), p. 512-536.
Kleijnen, M. H. P. & Andreassen, T. W. (2005). Image congruence and the adoption of service innovations. Journal of Service Research, 7 (4), p. 343-359.
Konstantinova, R. (2010). Online strategies of the Bulgarian economic newspapers. EMMA Conference paper. London.
Korgaonkar P. K. & Wollin, L. D. (1999). A multivariate analysis of web usage. Journal of Advertising Research, 2, p. 10-17.
Lee, L. (2005). Young people and the internet: from theory to practice. Young: Nordic Journal of Youth Research, 13 (4), p. 315-326.
MacInnes, I.; Kongsmak, K. & Heckman, R. (2005). Impediments to digital distribution for software and books. International Journal on Media Management, 7 (1), p. 75-85.
McQuail, D. (2005). Mass communication theory. 5th ed. London: Sage.
Mejtoft, T. (2006). Strategies for successful digital printing. Journal of Media Business Studies, 3 (1) p. 53-74.
National Book Centre of Greece (EKEBI) (1996). The economic and structural characteristics of publishing business in Greece [online]. Retrieved 14 September, 2009, Available in Greek: http://www.ekebi.gr/frontoffice/portal.asp?cpage=node&cnode=423
National Book Centre of Greece (EKEBI) (2009). The book market in Greece. 5th rev. ed. Athenas: EKEBI (in Greeek).
Perrault, W. D. & Frederick, R. (1974). Physical distribution service: a neglected aspect of marketing management. MSU Bussiness Topics 22, p. 37-45.
Porter, M. E. (1980). Competitive strategy: techniques for analyzing industries and competitors. New York: Free Press.
Prabhaker, P. R. (2000). Who owns the online consumer? Journal of Consumer Marketing, 17 (2), p. 158-171.
Robins, K. & Webster, F. (1988). Cybernetic capitalism: information technology, everyday life. In: Mosco, V. & Wasko, J. (eds.). The political economy of information. Madison, WI: University of Wisconsin Press.
Shaver, D. & Shaver, M. (2003). Books and digital technology: a new industry model. Journal of Media Economics, 16 (2), p. 72-86.
Shaver, D. & Shaver, M. (2009). Digital technologies and traditional media: it’s a new playing field. EMMA Conference. Paris, February 2009.
Solomon, M.; Bamossy, G. & Askegaard, S. (2002). Consumer behaviour: a European perspective. Harlow: Person Education.
Sultan, F. & Henrichs, R. B. (2000). Consumer preferences for Internet services over time: initial explorations. Journal of Consumer Marketing 17 (5), p. 386-402.
Teo, T. S. H. & Lim, V. K. G. (2000). Gendered differences in internet usage and task preferences. Behaviour and Information Technology, 29 (4), p. 283-295.
Vettraino-Soulard, M. C. (1998). Les enjeux culturels d’internet. Paris: Hachette.
Zinnbauen, M. (2003). E-newspaper: consumer demands on attributes and features. International Journal on Media Management, 5 (2), p. 127-137.
Ziv, N. D. (2002). New media as catalysts for change in the transformation of the book publishing industry. International Journal on Media Management, 4 (2), p. 66-74.
Copyright (c) 2015 Barbara Symeonidou, George Tsourvakas, Andreas Veglis, Kostas Agas
This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.
Os autores detêm os direitos autorais e garantem à revista o direito de ser a primeira publicação do trabalho. Caso uma tradução do artigo já publicado na Austral Comunicación possa ser publicada em outra revista, solicita-se registrar a publicação original na versão traduzida.
A licença utilizada é CC BY-NC-SA, que permite compartilhar (copiar e redistribuir o material em qualquer meio e formato) e adaptar (remixar, transformar e construir sobre o material) nos seguintes termos: atribuição (reconhecer a autoria) e não comercial (o material não pode ser usado para fins comerciais). Atualização: 1 de fevereiro de 2022.
A Austral Comunicación permite ao (s) autor (es) reter os direitos de publicação sem restrições.